Welcome to Limpid Travels (accessible at https://limpidtravels.com). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. Introduction and Our Commitment to Privacy
Limpid Travels (“we,” “us,” or “our”) provides comprehensive travel-related services, including visa processing, air ticketing, Umrah packages, and manpower processing/job placement. We understand the importance of your personal data and are dedicated to processing it responsibly and in compliance with applicable data protection laws in Bangladesh and, where applicable, international standards.
2. Information We Collect
We may collect various types of personal information from you, depending on the services you use or inquire about. This information may include, but is not limited to:
- Personal Identification Information:
- Full name
- Date of birth
- Gender
- Nationality
- Passport details (number, issuance and expiry dates, scanned copies)
- National ID card details (number, scanned copies)
- Photographs (for visa applications, etc.)
- Signatures
- Contact Information:
- Residential address
- Email address
- Phone number(s)
- Family Information (where relevant for visa or travel purposes):
- Marital status
- Spouse’s details
- Children’s details (names, birth certificates, passport copies if applicable)
- Financial Information:
- Bank account details or statements (for visa applications, payment processing)
- Bank solvency certificates
- Details of other financial assets (e.g., FDRs, saving certificates – where required for visa processing)
- Income tax certificates
- Payment card details (for booking services)
- Travel and Booking Information:
- Travel itineraries (flight details, hotel bookings, tour plans)
- Booking confirmations
- Frequent flyer numbers
- Dietary requirements or special requests (if provided)
- Travel insurance details
- Previous travel history and visa copies (for visa applications)
- Employment and Professional Information (especially for work permit visas and job placement services):
- Current and past employment details (company name, position, duration)
- Educational qualifications and certificates
- Professional licenses or trade licenses
- Curriculum Vitae (CV) or Resume
- No Objection Certificates (NOCs) from employers
- Skills and training certifications
- Communication Data:
- Records of your correspondence with us (emails, letters, messages via our website or social media)
- Feedback and survey responses
- Technical and Usage Data (when you visit our website):
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies (see our Cookie Policy below)
- Sensitive Personal Information (collected only where strictly necessary and with your explicit consent or as required by law):
- Medical information (e.g., for visa medical fitness reports, health declarations for travel)
- Biometric information (e.g., fingerprints for certain visa applications as required by embassies/authorities)
- Police clearance certificates (for visa or employment purposes)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Our Services:
- Processing visa applications, including BMET immigration clearance.
- Booking air tickets and other travel arrangements (hotels, tours).
- Arranging Umrah and Hajj packages.
- Facilitating job placement and manpower processing services for individuals and employers.
- Providing customer support and responding to your inquiries.
- Managing your bookings, payments, and accounts.
- Communication:
- To communicate with you regarding your bookings, applications, inquiries, or any changes to our services.
- To send you important updates, alerts, and administrative messages.
- To send you marketing and promotional materials (only with your consent).
- Personalization and Improvement:
- To understand your needs and preferences to tailor our services and offers.
- To improve our website, services, and customer experience.
- For internal analysis and research to enhance our offerings.
- Legal and Compliance Obligations:
- To comply with applicable laws, regulations, court orders, or government requests (e.g., immigration authorities, Civil Aviation Authority).
- To prevent fraud, and ensure the security of our services and your information.
- To establish, exercise, or defend our legal rights.
- Marketing (with your consent):
- To inform you about new services, special offers, promotions, and events that may be of interest to you. You can opt-out of marketing communications at any time.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information with the following categories of recipients only when necessary to provide our services or comply with legal obligations:
- Travel Suppliers: Airlines, hotels, tour operators, transport providers, and other travel partners to fulfill your bookings.
- Government Authorities and Embassies/Consulates: For visa applications, immigration clearance (e.g., BMET, Ministry of Foreign Affairs), and as required by law.
- Third-Party Service Providers:
- Payment processors to facilitate payments.
- Technology providers who support our website, booking systems, and IT infrastructure.
- Medical centers (for visa-required medical examinations).
- Training centers (for job placement skill development).
- Courier services for document delivery.
- Employers/Recruiting Agencies (for job placement services): With your consent, to connect you with potential employment opportunities.
- Legal and Regulatory Bodies: When required by law, legal process, or to protect our rights, property, or safety, or that of others.
- Professional Advisors: Such as lawyers, auditors, and insurers, where necessary.
We will take reasonable steps to ensure that any third parties with whom we share your personal information are bound by confidentiality and privacy obligations to protect your information.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Secure servers and data storage.
- Encryption of sensitive data where feasible.
- Access controls to limit access to personal information to authorized personnel only.
- Regular security assessments and updates.
While we strive to protect your personal information, please note that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and the services provided. Once the retention period expires, we will securely delete or anonymize your information.
7. Your Rights
Subject to applicable laws, you may have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can request to correct any inaccurate or incomplete personal information.
- Right to Erasure (Right to be Forgotten): You can request the deletion of your personal information under certain circumstances (e.g., if it is no longer necessary for the purposes for which it was collected).
- Right to Restrict Processing: You can request that we limit the processing of your personal information under certain conditions.
- Right to Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format, and to have it transmitted to another controller, where technically feasible.
- Right to Object: You can object to the processing of your personal information under certain circumstances, particularly for direct marketing purposes.
- Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We may need to verify your identity before processing your request.
8. Cookie Policy
Our website may use “cookies” and similar tracking technologies to enhance your Browse experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device.
- Types of Cookies We May Use:
- Strictly Necessary Cookies: Essential for the website to function properly.
- Performance Cookies: Collect information about how you use our website (e.g., which pages you visit most often).
- Functionality Cookies: Allow the website to remember choices you make (e.g., language preference) and provide enhanced features.
- Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests (we will seek your consent for these).
- Managing Cookies: Most web browsers allow you to control cookies through their settings. You can choose to accept or reject cookies or to be notified when a cookie is set. Please note that disabling cookies may affect the functionality of our website.
For more detailed information, we may provide a separate Cookie Policy page.
9. Third-Party Links
Our website may contain links to other websites operated by third parties. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of such other websites.
10. Children’s Privacy
Our services are generally not directed to individuals under the age of 18 (“Children”), unless it is in the context of family travel bookings or visa applications where parental or guardian consent is provided. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe we have collected personal information from a child without such consent, please contact us immediately, and we will take steps to remove that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:
Limpid Travels [Insert Physical Address] Dhaka, Bangladesh Email: [Insert Email Address – e.g., privacy@limpidtravels.com or use admin@limpidtravels.com if that’s the designated contact] Phone: [Insert Phone Number]
We will endeavor to address your inquiries and concerns promptly.
